Conflict Management and Negotiation Skills

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Conflict Management and Negotiation Skills

Overview

Course Date:
24 Nov 2021 to 25 Nov 2021
Registration Period:
01 Oct 2021 to 02 Oct 2021
Duration/Frequency:
TBA
Mode of Training:
Classroom
Venue:
-
Funding:
-

*Please note that once the maximum class size is reached, the online registration will be closed.
You may register your interest, and would be notified if there is new run.

Course Objective

In today’s modern business environment, it is vital to develop long-term relationships with partners and clients. Conversely, such relationships can break down due to ineffective negotiation and conflict management.

Negotiation and conflict resolution are complex processes and when the principles underpinning negotiation and conflict resolution are applied effectively, can enhance relationship building, both professionally and personally.

The objective of this course is to equip participants with the necessary skills to:

Identify causes of conflicts
Manage and respond to conflicts
Apply conflict resolution strategies

Course Outline

• Identifying causes of conflict; how to manage and respond to conflicts
• How to choose and apply conflict resolution strategies
• Understanding the negotiation process and how to engage in conflict resolution
• Overcoming common fears in negotiation and conflict resolution

Minimum Requirements

Diploma in any discipline

Certification / Accreditation

• Certificate of Attendance (electronic Certificate will be issued)
A Certificate of Attendance will be awarded to participants who meet at least 75% attendance rate

• Certificate of Completion (electronic Certificate will be issued)
A Certificate of Completion will be awarded to participants who pass the assessment and meet at least 75% attendance rate

Suitable for

PMETs from Business Development, Sales, Training, Customer Service who requires negotiation and conflict management skills in their engagement with stakeholders.

Course Fees

For more information on course fee / or to apply, click on the “Register” button.

Applicants/Eligibility	SkillsFuture Funding	GST*	Subsidised Fee (after GST)
Singapore Citizens aged 40 and above¹	$207.00	$6.21	$29.21
Singapore Citizens aged below 40	$161.00	$6.21	$75.21
Singapore Permanent Residents and LTVP+ Holders	$161.00	$6.21	$75.21
SME-sponsored Singapore Citizens, Permanent Residents and LTVP+ Holders²	$207.00	$6.21	$29.21
Others (Full fees payable)	$0.00	$20.70	$250.70