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Effective Live Chat Skills

Topic:Others

Course Type:Short & Modular Courses

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Overview

  • Course Date:

    TBA

  • Registration Period:

    TBA

  • Duration/Frequency:

    TBA

  • Mode of Training:

    -

  • Venue:

    -

  • Funding:

    -

Course Objective

This course equips live chat agents with effective skills to engage with customers with their enquiries on products and services and requests for technical support. Participants will hone their skills in delivering a better customer experience, improving customer retention, boosting customer satisfaction level with the product and services, and enhancing customer communication.

Course Outline

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Minimum Requirements

Basic English Proficiency

Certification / Accreditation

• Certificate of Attendance (electronic Certificate will be issued)
A Certificate of Attendance will be awarded to participants who meet at least 75% attendance rate

• Certificate of Completion (electronic Certificate will be issued)
A Certificate of Completion will be awarded to participants who pass the assessment and meet at least 75% attendance rate

Suitable for

Sales Associate / Brand Associate

Course Fees

For more information on course fee / or to apply, click on the “Register” button.

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Application Procedure

1. Application must be made through STEP. Click on “Register” to apply.
2. All successful applicants will be notified with a letter of confirmation through email.

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Singapore Polytechnic

500 Dover Road Singapore 139651

Last updated: 09 May 2023

© 2025 Singapore Polytechnic

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