In this age of constantly evolving technology, scope and function of every job including that of HR is changing. An HR’s job is no longer just maintaining red tape and ensuring the work gets done. They also need to work on creating meaningful employee experiences by leveraging new skills, such as design thinking.
Design Thinking
Design thinking is using a designer’s thought process to solve problems. Initially, it was used only in design, but its effectiveness has led to it being used in different skill areas. It is essentially a solution-based approach to problem solving. An HR can use design thinking to understand the factors influencing employee experience and work towards enhancing the same.
Steps to use design thinking to enhance employee experience
Understanding the factors that influence employee experience is the first step towards designing a positive one.
That apart, here are the other steps you need to follow to boost employee experience:
- Seeking feedback from employees is the easiest way to determine how they feel. Informal check-ins are often more helpful in checking the pulse of the employees than rigid performance management systems
- Compiling the problems and arranging them in a descending order of importance can help ensure the crucial ones are addressed first
- Deriving solutions by collating employee feedback and focussing primarily on their overall growth
- Developing solution prototypes to each aspect of an employee problem and testing them to determine which is most effective
- Combining the solutions to different problems to create and implement an ultimate strategy to enhance employee experience
Want to know more about how to implement design thinking as an HR? Take a look at these courses by SP PACE.