Building Companies of Good

Link to Home page
PACE Home
Courses
Course Catalogue
Building Companies of Good - People

Overview

Course Date:
TBA
Registration Period:
TBA
Duration/Frequency:
7.5 Hours
Mode of Training:
Face-to-Face (Classroom Teaching), Practical Training
Venue:
Singapore Polytechnic
Funding:
Eligible for SkillsFuture Credit

Participants will learn using Emotional Intelligence to understand and empathise with employees' needs, actively listening and applying empathetic decision-making to balance organisational goals with employee well-being. The Mental Health Toolkit component will provide strategies for managing stress and promoting mindfulness, fostering a supportive workplace culture prioritising mental health during FWA transitions. The Communication Microskills section will teach open questioning, affirmations, reflective listening, and summarising discussions, enabling participants to conduct effective empathetic conversations. Participants will explore Generative Artificial Intelligence's (GenAI) role in enhancing communication and managing complex FWA. They will be taught through AI-driven simulations, playing as practical exercises and real-world scenarios preparing participants for handling FWA complexities. They will, as a result, enhance both employee satisfaction and organisational productivity.

Course Objective

This course equips Human Resource (HR) Executives with essential skills in Emotional Intelligence, Mental Health Support, and Communication skills to effectively implement Flexible Work Arrangements (FWA) in their organisations. Participants will be able to balance employee well-being with organisational needs, by fostering empathy, active listening, and a supportive work environment.

Course Outline

By the end of the course, participants will be able to:

Apply Emotional Intelligence components to understand and empathise with employee perspectives on FWA
Demonstrate effective listening to uncover underlying needs and concerns
Utilise empathy to balance organisational goals with employee satisfaction, during FWA discussions
Create a supportive environment for FWA discussions by implementing stress management techniques, mindfulness practices and using Open questions, Affirmations, Reflective listening, and Summary reflections (OARS) communication techniques to facilitate effective conversations
Build rapport and trust with employees, through affirmations and reflective listening, to summarise and clarify FWA agreements, ensuring mutual understanding as well as commitment
Describe the role of GenAI in enhancing communication during challenging FWA situations
Apply GenAI enhancing communication during challenging FWA situations
Incorporate GenAI feedback to improve conversational strategies and outcomes in FWA discussions

Topics to be covered

Building Companies of Good – People Learning Journey
Emotional Intelligence
Mental Health Toolkit

Minimum Requirements

Basic English Proficiency

Certification / Accreditation

• Certificate of Attendance (electronic Certificate will be issued)
A Certificate of Attendance will be awarded to participants who meet at least 75% attendance rate

• Certificate of Completion (electronic Certificate will be issued)
A Certificate of Completion will be awarded to participants who pass the assessment and meet at least 75% attendance rate