course-banner-img course-standard-img-mobile

Emotional Intelligence and Psychology

Topic:Others, Professional Development & Leadership

Course Type:Short & Modular Courses

Register interest
Download PDF for print

Overview

  • Course Date:

    09 Dec 2024 to 12 Dec 2024
  • Registration Period:

    25 Oct 2024 to 22 Nov 2024
  • Duration/Frequency:

    30 hours / 4 days (9am - 5.30pm)
  • Mode of Training:

    Classroom
  • Venue:

    Singapore Polytechnic
  • Funding:

    -

*Please note that once the maximum class size is reached, the online registration will be closed.
You may register your interest, and would be notified if there is new run.

Course Objective

In any industry, people may find themselves needing to resolve conflict in the workplace between management and staff, between colleagues or between staff and customers.

It is becoming increasingly crucial to empower individuals to intervene effectively and appropriately with such problems at work.

Knowledge in counselling skills will help nurture healthy workplace relations. Staff can use these skills in handling colleagues experiencing stressful events and grievances.

People in the service industry will also find this course useful as they can use the skills in handling customer queries/requests/complaints.

In essence, participants can use these counselling skills to enhance their communication with their staff/colleagues/customers and effectively engage their staff/colleagues/customers in a discussion that is both helpful and meaningful.

This course prepares participants with the many theories and hands-on practice of emotional intelligence competencies.

This includes building and improving self-awareness, management and direction through the practice of emotional intelligence elements, and practicing the infusion into frontline applications.

Course Outline

• Apply Emotion Intelligence Competencies for different situations

• Describe the way Psychology concepts learnt can be applied at the workplace

• Demonstrate basic counselling micro skills in the communication process to build empowering relationships

Minimum Requirements

Basic English proficiency

Certification / Accreditation


• Certificate of Attendance (electronic Certificate will be issued)
A Certificate of Attendance will be awarded to participants who meet at least 75% attendance rate

• Certificate of Completion (electronic Certificate will be issued)
A Certificate of Completion will be awarded to participants who pass the assessment and meet at least 75% attendance rate

CPD Hours Tracking

IHRP-certified professionals can log CPD hours when participating in this module. Upon completion, you can log in your CPD hours via the IHRP Portal.

Suitable for

Operations/Sales and Marketing Executives/Sales Supervisor/Business Development/Events /Front Office Executives and Managers

Course Fees

For more information on course fee / or to apply, click on the “Register” button.

Applicants/Eligibility SkillsFuture Funding GST* Subsidised Fee (after GST)
Singapore Citizens aged 40 and above¹ $954.00 $28.62 $134.62
Singapore Citizens aged below 40 $742.00 $28.62 $346.62
Singapore Permanent Residents and LTVP+ Holders $742.00 $28.62 $346.62
SME-sponsored Singapore Citizens, Permanent Residents and LTVP+ Holders² $954.00 $28.62 $134.62
Others (Full fees payable) $0.00 $95.40 $1,155.40

Application Procedure

1. Application must be made through STEP. Click on “Register” to apply.
2. All successful applicants will be notified with a letter of confirmation through email. 

Courses that may also interest you