Emotional Intelligence and Psychology

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Emotional Intelligence and Psychology

Overview

Course Date:
TBA
Registration Period:
TBA
Duration/Frequency:
30 Hours
Mode of Training:
Face-to-Face (Classroom Teaching)
Venue:
Singapore Polytechnic
Funding:
-

*Please note that once the maximum class size is reached, the online registration will be closed.
You may register your interest, and would be notified if there is new run.

Course Objective

This course prepares participants, with many Theorical lessons and hands-on practice of Emotional Intelligence competencies in effectively communicating with staff, colleagues, and customers.They include building and improving self-awareness, management and direction through the practice of Emotional Intelligence elements, as well as practicing infusion into frontline applications.Such skills are crucial for swiftly resolving workplace conflict and, ultimately, nurture healthy workplace relations in the long run. Furthermore, they can be applied to empathetically handle those experiencing stress and personal grief. Overall, participants can boost their Communication skills with staff/colleagues and create meaningful dialogues.

Course Outline

By the end of the course, participants will be able to:

Apply Emotion Intelligence Competencies for different situations
Apply competencies from Daniel Goleman’s Emotional Intelligence Framework
Apply the Six Seconds Model- A process framework for making Emotional Intelligence practical
Describe how learnt Psychology concepts are applicable, at the workplace
Demonstrate basic counselling micro-skills in the Communication process, empowering relationships

Topics to be covered

Introduction to Emotional Intelligence and Psychology
What is Psychology?
Importance of Perception in Managing needs of Customers/Stakeholders
Effects of Power
Effects of Cultural and Gender Differences
GRIP ‘Model’
Stress Management
Individual Assessment
SOLER Model and Active Listening
Questioning and Responding
Reflecting Feelings, Paraphrasing, Summarising and Information Sharing
Individual Assessment

Minimum Requirements

Basic English proficiency

Certification / Accreditation

• Certificate of Attendance (electronic Certificate will be issued)
A Certificate of Attendance will be awarded to participants who meet at least 75% attendance rate

• Certificate of Completion (electronic Certificate will be issued)
A Certificate of Completion will be awarded to participants who pass the assessment and meet at least 75% attendance rate

CPD Hours Tracking

IHRP-certified professionals can log CPD hours when participating in this module. Upon completion, you can log in your CPD hours via the IHRP Portal.