​​Basic Facilitation Skills for Effective Community Engagement

Topic:Professional Development & Leadership

Course Type:Short & Modular Courses

Register interest
Download PDF for print

Overview

  • Course Date:

    TBA
  • Registration Period:

    TBA
  • Duration/Frequency:

    16 Hours
  • Mode of Training:

    Face-to-Face (Classroom Teaching)
  • Venue:

    Singapore Polytechnic
  • Funding:

    Eligible for SkillsFuture Credit

This 2-day workshop on basic facilitation skills for effective community engagement is crucial for organisations that interact with communities.  

Community engagement is essential for organisations to build trust, establish empathy, and foster meaningful relationships with the communities they serve. By equipping participants with foundational aspects of community engagement, such as empathy, trust building, and rapport building, the workshop ensures that organisations organisations can effectively connect with and understand the needs of the communities they engage with. Moreover, introducing participants to principles of small group dynamics and micro facilitation skills like active listening and good questioning techniques will enable them to navigate small group environments with confidence and skill.  

 

The practical and interactive nature of the workshop, including role play, simulated scenarios, and group discussions, provides participants with valuable opportunities to apply and refine their facilitation skills. Ultimately, the workshop's focus on feedback sessions and reflective discussions encourages participants to deeply consider how they can apply these skills in real-world settings, ensuring that organisations engaging with communities can do so in a way that is empathetic, effective, and impactful. 

Course Objective

This 2-day workshop explores basic facilitation skills that are useful for effective community engagement. By the end of the workshop participants will understand foundational aspects of community engagement. This includes the importance of empathy, trust building and rapport building when engaging communities. They will also be introduced to the principles of small group dynamics, something which is very important when working in small group environments. Participants will also be introduced to micro facilitation skills like active listening and good questioning techniques.

Through practical and interactive exercises (eg: role play and simulated scenarios, group discussions) participants will get opportunities to practice and hone their facilitation skills. Feedback sessions and reflective discussions will also encourage participants to think deeply about how they can apply these skills in real-world settings.  

Course Outline

By the end of the workshop, participants will be able to: 

  1. Understand the importance of trust and rapport building and know how to apply this in community engagement 

  1. Apply active listening and good questioning techniques in community engagement 

Topics to be covered

- Introduction to Community Engagement 

- Small Group Dynamics 

- Creating a Conducive Space for Community Engagement 

- Microskills (Empathy & Active Listening) 

- Microskills (Good Questioning Techniques) 

- Trust & Rapport Building 

- Reflection 

 

Minimum Requirements

Basic English Proficiency

Certification / Accreditation

• Certificate of Attendance (electronic Certificate will be issued)
A Certificate of Attendance will be awarded to participants who meet at least 75% attendance rate

• Certificate of Completion (electronic Certificate will be issued)
A Certificate of Completion will be awarded to participants who pass the assessment and meet at least 75% attendance rate

Suitable for

Patient Service Associate

Course Fees

For more information on course fee / or to apply, click on the “Register” button.

-

Application Procedure

1. Application must be made through STEP. Click on “Register” to apply.
2. All successful applicants will be notified with a letter of confirmation through email. 

Courses that may also interest you